Wall Shelf Products
All orders originate from Northern Europe where our manufacturer delivers quality cat furniture to selected countries. To ensure timely shipping to the USA, AU and other major economies, Wall Cat Shelves uses Express shipping for safe and timely delivery of our products to customers.
Shipment Processing Times
Typically, it takes our team just 7-10 business days to prepare and ship your order. Due to current global health crises, the international shipping times can vary. We ask that you allow additional days in transit as majority of delaying factors are beyond our control
Shipping Confirmation & Order Tracking
You will receive an order Confirmation email once your order is being prepared for shipping, then an email with a tracking number will follow. The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3-4 business days please contact our Customer Service via contact page, alternatively, email@example.com.
Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.
USA: 1 - 3 weeks
CANADA: 2 - 3 weeks
AUSTRALIA: AU Standard: 2 - 4 weeks
*Please note; due to the ongoing global health pandemic, your shipment may experience delays. Please allow 1-3 days for your order to be processed from our warehouse.
Where do you ship from?
Since we have customers from around the world, our orders are being handled from various fulfillment centers around the world.
We primarily ship out packages from our fulfillment centers in Asia, the United States, and Northern Europe.
2/ 8 Terence Street
Sunbury 3429 Victoria